Thank you for using MiPulse. Your trust is important to us and we are committed to protecting the privacy and security of your personal information. The information you share with us helps us to provide a great experience with MiPulse. This Privacy Policy describes our privacy practices for all services we offer worldwide. The term “MiPulse”, “us” or “we” refer to MiPulse Holding Limited and the term “User(s)”, “you”, “yours” refer to yourself as the User of MiPulse Services This Privacy Policy, together with the applicable Terms and Conditions, set forth the general rules and policies governing your use of the MiPulse website (“Website”). Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
1. YOUR CONSENT
1.1. By using our Website, you consent to our Privacy Policy.
1.2. The Website’s Terms and Conditions and Privacy Policy may be changed or updated occasionally to meet legal requirements and standards. Therefore, you are encouraged to frequently visit these sections in order to be updated about the changes on the Website. Modifications will be effective on the day they are posted.
2. INFORMATION WE COLLECT
2.1. MiPulse is committed to maintaining privacy protections for its Users. Our Privacy Policy is designed to help you understand how we collect, use, store, share and safeguard the information you provide to us. When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages of physicians that you view, what websites or search terms referred you to MiPulse, and information about how you interact with MiPulse. We use this information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize MiPulse (for example, by generating analytics about how our customers browse and interact with the site or application, and to assess the success of our marketing and advertising campaigns).
2.2. We also collect information from you when you register on the Website, book a physician’s appointment or subscribe to our newsletter. When booking or registering on our Website, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. We use the personal information that we collect generally to fulfil any bookings made through MiPulse, to communicate with you, screen for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
2.3. You may request that we delete this information at any time, or unsubscribe from emails through your account settings or by following the detailed instructions at the bottom of each email.
2.4. Your username, identification code, password and any other details provided to you, as part of our access security measures, should be treated with confidentiality.
3. PROTECTING YOUR INFORMATION
3.1. We strive to protect your information using international protection standards and implement a variety of security measures to maintain the safety of your personal information when you place a booking or enter, submit, or access your personal information.
3.2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers’ database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
3.3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
4. COOKIE USAGE POLICY
4.1. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the Website or the service providers’ systems to recognize your browser, capture and remember certain information.
4.2. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
5. NON-DISCLOSURE OF INFORMATION TO THIRD PARTIES
5.1. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, to enforce our Website’s policies, or protect our rights or others’ rights, property, or safety. However, non-personally identifiable visitor’s information may be provided to other parties for marketing, advertising, or other uses.
5.2. All credit/debit cards detail and personally identifiable information will NOT be stored, sold, shared, rented or released to any third parties.
6. DISCLOSURE REGARDING GOOGLE DISPLAY ADVERTISING
6.1. We implement Google Analytics features that use Display Advertising information for Google Analytics Demographics and Interest Reporting.
6.2. You may opt-out of Google Analytics for Display Advertising, to prevent your data from being used by Google Analytics, by going to the Google Analytics opt-out page – please refer to (https://tools.google.com/dlpage/gaoptout/).
6.3. We, along with third-party vendors (including Google), use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookies) to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Website. You can read more about the cookies used by Google Analytics advertising features, by going to the Google Analytics Privacy Policy page – please refer to (https://support.google.com/analytics/answer/2700409?hl=en).
7. THIRD PARTY LINKS
We may include or offer third party products or services on our Website. These third parties’ sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites. We strongly advise you to review the privacy policy and terms and conditions of every site you visit.
8. TERMS AND CONDITIONS
Please visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Website at https://www.MiPulse.co.ke/en
9. YOUR LEGAL RIGHTS
You have the right to:
9.1. Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
9.2. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.
9.3. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
9.4. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
9.5. Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios:
9.5.1. If you want us to establish the information’s accuracy;
9.5.2. Where our use of the information is unlawful but you do not want us to erase it;
9.5.3. Where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims;
9.5.4. You have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it;
9.5.5. Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
9.6. Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
10. INFORMATION RETENTION
We will retain your information for as long as is necessary for the said purpose of the processing, or to comply with legal or regulatory obligations. When your personal information is no longer needed for any of the above-mentioned purposes, your personal information will be removed from the system.
11. GOVERNING LAW
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, its subject matter or formation shall be governed by and construed in accordance with the Laws of Kenya.
12. Contacting Us
If there are any questions regarding this Privacy Policy, you may contact us using the email customercare@MiPulse.co.zm.
